I'm Having Issues Uploading My Documents For Verification

We have some handy tips that could help! πŸ’‘

There can be many reasons why your documents are struggling to upload! Here's our best list of tips to help!

  • You might have used all the storage on your device! See if there are some images or files you can delete from your storage and then try again! πŸ”₯
  • Maybe your camera quality isn't the best πŸ“· Try taking your photos on another device (borrow a friend's!) and send them to yourself. πŸ’Œ
  •  Try and take photos of all your documents, in a clear space, with light! A clear, well-lit photo is accepted almost instantly compared to a blurry photo in the dark βŒπŸŒƒ
  • If your ID is damaged - it's unlikely to be accepted. An ID, that we can clearly see your name and photo of you is super helpful for a speedy acceptance 🏁
  • During your liveness check, take your time βŒ›Moving your head around slowly will allow the camera to capture you! It's also helpful to be in the light for this too πŸ’‘ 
If after all of this, you're still having trouble, reach out to our team and we'll do our best to offer you a hand! 🫢